Refund policy

ZZ&A // REFUNDS & SIZE EXCHANGE MATRIX

Because every item in our gym and sports culture catalogs is manufactured dynamically upon order placement, **we do not carry physical excess inventory warehouses.** Therefore, we maintain a strict, highly defined return window to protect our production costs while fully supporting our community.

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1. THE 14-DAY RETURN GATEWAY

We offer a strict 14-day return and exchange window from the exact timestamp your delivery tracking confirms safe arrival at your destination coordinates.

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2. ELIGIBILITY REASSURANCE CRITERIA

To qualify for an exchange locker allocation or store credit clearance, your item must meet these exact conditions:

• The garment must be completely unworn, unwashed, and free of physical gym chalk, sweat scents, or performance wear stains.
• All original retail tags, structural labels, and premium clear packaging bags must be completely intact.

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3. PRE-ORDER CANCELLATIONS & CORRECTIONS

If you made an error selecting your size profile or color variant, notify our operations deck at support@zzbyarslan.com within 6 hours of placement. Once an order passes our 6-hour window, it enters the mechanical fabric cutting loop and cannot be altered or canceled.

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4. RETURN FREIGHT ACCOUNTABILITY

Unless an item arrives physically damaged, torn, or with a clear manufacturing defect, the buyer assumes full financial accountability for returning shipping fees back to our sorting hub centers.

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5. RETURN DISPATCH LOGISTICS DIRECTION

Do not return shipments back to the manufacturing origin address printed on your package label. These are automated fulfillment nodes and cannot process inventory. All approved return cargo must be directed to our centralized sorting hub. Contact support@zzbyarslan.com to receive your authorized return locker address instructions.